Overview
Meters are read by the Cooperative and accounts are billed by the end of the month. Statements and current account balance information are available near the first of the month. Full payment is due in our office on or before the 20th of each month.
You may view or print your current statement or make a payment at any time (24 hours a day) by using our eBiz system. For instructions, please visit the eBiz system.
Several payment options are available:
- Payment in cash: Please pay in our office. Do Not mail cash or drop cash in our drop box.
- Payment by check or money order: You may mail it, drop it in our drop box, or come into our office.
- Payment by credit or debit card: Supply card information via mail, dropbox, telephone, or visit our office with your card. You may also pay by credit card using our eBiz system.
- Payment by electronic funds transfer (auto checking): You may use our eBiz system.
- Recurring Automatic Payments: Recurring credit card or bank draft payments can be set up for your account. Your payment will be made automatically around the 15th of each month.
- Prepay Payments: Prepayment accounts pay for electrical use on an “as you go” basis. Automatic notifications allow the member to know the current credit balance on the account. Prepayment accounts are exempt from deposit requirements. This option is only available for residential accounts.
Remember, to avoid finance charges, payment must be in-full and received in our office on or before the due date, normally the 20th of each month.
eBiz System
Members have the option of viewing and paying their accounts via the eBiz system. Access the eBiz system. Members may make payments using their bank savings account, checking account, or a major credit card. Accounts will be billed and made available on the system near the first of the month for the previous month’s electric usage. Full payment is due in our office on or before the 20th of each month.
Once a member is logged in to their online account, they may choose and optionally store a payment method. They may also select to go paperless (no statement mailed) and/or make payments automatically every month.
First Time Users
- Open SREC’s website using an internet browser. Go to our website. Click on the “Pay Bill” button.
- Click on “Register here”. Enter all requested information. Note that passwords must be at least 8 characters, contain at least one uppercase letter, at least one number, and may not contain any blank spaces.
- Click “Next”.
- An account should be setup for you. Please call our office if you need assistance.
Using the System After an Account Has Been Setup
- Open SREC’s website using an internet browser. Go to our website. Click on the “Pay Bill” button.
- Enter your login information (login name and password).
- If you have forgotten your User Name or Password, click on that phrase for assistance on retrieving them. Call the office if further assistance is needed.
- After entering your login information the main options page will display. Select the option you want to perform and follow the instructions.
Available Options & Their Function
- Pay Your Bill: Make payment on your electric account using a credit card, debit card, or bank account. Payment profiles can be saved for future use.
- Current Billing: View the current months billing information. PDF copies of your bill can be printed if desired.
- Billing History: View your historic billing history in either kilowatt-hour (kWh) usage or dollars amounts billed.
- Payment History: View the payments made to your bill. The date of payment and the amount paid are available on this screen.
- Usage History: View monthly or daily kWh usage history. This table also shows the temperature data to help you identify how your usage pattern is affected by weather.
- Bill Calculator: Allows you to enter in a hypothetical meter read and calculate what your bill would be for that kWh usage.
- Notifications and Alerts: Allows the user to set up “Bill Ready Notifications” and “Payment Posted” notifications. These notifications can be configured to the user’s needs.
- Recurring Bank Draft: Allows the user to set up recurring bank draft payments. These drafts will be performed on the 15th of each month and will draft the amount due on the electric bill.
- Recurring Credit Card: Allows the user to set up recurring credit or debit card payments. These payments will be performed on the 15th of each month and will charge the amount due on the electric bill.
- Accounts: Allows the user to update his or her phone number and email information.
- E-Billing Enrollment: Customers can enroll in E-Bill. E-Bill customers receive an email when bill is ready to view online. Customers can also choose to stop paper bill statements.
- Payments: Customers can add a payment profile to the account for future use. This saves time and is more secure than keying the payment information each time.
- Delete Profile: All online payment information will be deleted permanently including your username and password. These can be recreated from scratch if deleted.
- Change Password: Update your password.
Detailed instructions for using the eBiz system via the Internet are available by clicking the Pay Bill button in the header to access our eBiz system. It’s easy – just give it a try!
Frequently Asked Questions
Click on the “Pay Bill” button on our website. Enter your username and password. First-time users will need to set up a new account by clicking on the “Register here” icon. You will be required to set up a username and password based on the criteria displayed on the screen. Note that you should have a copy of your bill available as you will be required to provide account verification information.
Yes, the eBiz system is secure. Data is encrypted, and the entire process follows the PCI DSS security standards. Please ensure that your computer is protected with the latest anti-malware products as well.
SREC reads meters on or near the 25th of each month. Three phase irrigation and three phase commercial meters will be recorded and demand reset as of midnight on the 24th.
Billing statements will be available online the first of every month. The statement will show the previous month’s electric usage. Statements will be mailed the first of every month to those who have selected to receive a statement in the mail. Email notification will be sent the first of the month to members that have an email address on file. The email notification will be a reminder that new statements are now available online.
Statements may be viewed, printed, or saved to your computer from the eBiz system. You may access the system by clicking on the “Pay Bill” button on our website.
Payments may be made anytime during the month but must be received in SREC’s office no later than the due date, the 20th of each month. To avoid finance charges, accounts must be paid in full and payment received in our office by the due date.
You may pay by check, credit card, bank account, or cash. You may make payment in our office, drop payments in our drop box, send payments through the US mail, or use our eBiz system. To access the eBiz system, go to our website and click the "Pay Bill" button. Please remember, do not send cash through the mail. Bring all cash payments into our office.
You may view or print instructions from the eBiz system, pick them up from our office, or request copies be mailed to you.
A payment account is your credit card or bank account you use to make a payment. Payment accounts can be stored on the eBiz system if you wish. That way you will not have to enter all the information each time you wish to make a payment. Simply select the payment account to use and enter the date to pay.
To avoid finance charges your bill must be paid in-full and payment must be received in SREC’s office no later than the 20th of each month. The easiest way to make payment is by using our eBiz system. You may use your telephone or your computer online to access the system and make payments.
Once you are logged-in, you may change or store a credit card or bank account as your payment account. You may select to “go paperless” – no statement will be mailed to you. You may still view or print your statement from the website. You can also setup an automatic recurring payment.
Email is a great way for our eBiz system to communicate with our members. We send email reminders each month when the statements are available online. We may also send an email when an automatic payment declines or a credit card expiration date is reached.